DATA PROTECTION & PRIVACY
At ck888, your personal data is handled with care. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you have over your own information.
OUR PRIVACY COMMITMENTS
These are the core principles that guide how ck888 handles your personal data. The full details are in the policy sections below.
CK888 uses SSL encryption across the entire platform. Your personal information, payment details, and account data are protected using industry-standard security protocols at all times.
CK888 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account and improve your experience on the platform.
We only collect the data we actually need. Registration requires basic personal details. KYC verification requires identity documents. We don't ask for information that isn't necessary to run your account safely.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request promptly and without unnecessary delay.
CK888 uses cookies only for essential platform functions and basic analytics. We do not use aggressive tracking technologies or share your browsing behaviour with advertising networks.
We don't hold onto your data indefinitely. CK888 retains personal data only for as long as necessary to operate your account and meet legal obligations. Once no longer needed, data is securely deleted.
This Privacy Policy explains how CK888 ("ck888", "we", "us", "the platform") collects, uses, stores, and protects the personal data of users ("you", "Player") who access and use ck888.casino and its associated services, including the ck888 mobile app, sports betting, casino games, and customer support channels.
We take your privacy seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use ck888. We don't hide important information in legal jargon — if something matters to you, we want you to be able to find it and understand it easily.
By registering an account on ck888, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the platform.
Note: This Privacy Policy should be read alongside our Terms and Conditions. Together, these documents govern your relationship with ck888 and your rights as a player on the platform.
CK888 collects personal data in two main categories: information you provide directly, and information collected automatically when you use the platform.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and KYC verification |
| Contact Data | Email address, phone number | Registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposits and withdrawals |
| Verification Documents | ID card scan, passport photo, utility bill | KYC verification |
| Support Communications | Live chat transcripts, emails, support tickets | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
CK888 collects your personal data through the following channels:
CK888 never purchases personal data from data brokers or third-party marketing lists. Every piece of data we hold about you comes from your direct interaction with our platform or from service providers acting on our behalf.
CK888 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. Here is a breakdown of how your data is used:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contractual necessity |
| Processing deposits and withdrawals | Contractual necessity |
| Verifying your identity (KYC) | Legal obligation |
| Detecting and preventing fraud | Legitimate interest / Legal obligation |
| Providing customer support | Contractual necessity |
| Sending account-related notifications | Contractual necessity |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Improving platform performance and UX | Legitimate interest |
| Sending promotional offers (with consent) | Consent |
We do not use your data for automated decision-making that produces significant legal effects without human review. If you receive a decision about your account — such as a withdrawal hold or account restriction — a member of our compliance team reviews it.
CK888 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. Here is what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security, process transactions | No — required for the platform to function |
| Analytics Cookies | Understand page performance, identify errors, improve UX | Yes — via cookie settings |
| Preference Cookies | Remember your language and display settings | Yes — via cookie settings |
CK888 does not use advertising cookies or third-party tracking pixels. You can manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect your ability to use the platform.
Protecting your personal data is a top priority at ck888. We implement a range of technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.
Despite our best efforts, no online platform can guarantee 100% security. If you suspect your account has been compromised, contact our support team immediately at [email protected]. We will act quickly to secure your account.
CK888 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Here is a general guide to our retention periods:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC and identity documents | Duration of account + 5 years after closure |
| Transaction records | 7 years (AML regulatory requirement) |
| Support communications | 3 years from last interaction |
| Analytics and log data | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. You can request early deletion of your data by contacting our support team, subject to any legal retention obligations that may apply.
As a CK888 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no legal obligation requires us to keep it.
Right to Restriction
Ask us to limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
CK888 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use ck888 in any way.
If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data, and return any deposits made minus any amounts already wagered. We may report the incident to relevant authorities where required.
If you believe a minor has registered on ck888, please contact us immediately at [email protected] so we can investigate and take appropriate action.
CK888 operates servers and uses service providers that may be located outside Bangladesh. When your personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect it.
These safeguards include contractual clauses that require recipients to protect your data to the same standard as this Privacy Policy, and we only work with service providers who can demonstrate adequate data protection practices.
By using ck888, you consent to your personal data being transferred to and processed in countries outside Bangladesh where our service providers operate. We take all reasonable steps to ensure your data remains protected regardless of where it is processed.
CK888 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email and display a prominent notice on the platform before the changes take effect.
The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of ck888 after any update constitutes acceptance of the revised policy.
If you have concerns about any changes to this policy, please contact our support team before continuing to use the platform. We are happy to explain any changes and answer your questions.
If you have any questions, concerns, or requests relating to this Privacy Policy or how CK888 handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond promptly.
For questions about responsible gaming or to request self-exclusion, please visit our Responsible Gaming page. For general platform questions, our FAQ page is a good starting point.